A need. A choice.
Done.
Four steps, from the request to the end of the job. And a payment that is only released to the pro once the work is done.
Describe what you need
Choose a service, describe the result you expect, the place, the access and your constraints. A price benchmark is shown for the service; you publish the request when it is ready.
Choose your pro
Pros in your region send you an offer, or you book a pro directly at the price on their profile. Verified profile, published reviews, available days: you choose, then you pay.
On the day, the presence code
On the day of the job, you receive a four-digit code. The pro enters it on arrival: their presence is confirmed. You talk to them in the booking’s chat.
Confirm, and you’re done
You confirm the job took place and leave a review. Without confirmation or a claim, the payout goes 48 hours after the end of the day of the job.
The same principle, from the other side.
Your area
You choose where you work and which requests you answer.Your schedule
Your availability, your hours, with no volume commitment.Paid after the job
Payment released 48 h after the job, or as soon as the customer confirms, then in your account usually within 1 to 3 business days.Is there a commission?
Yes, in two ways, shown separately: a 13 % commission taken from the job amount, borne by the provider, and an 9 % service fee added to the job amount and paid by you. You see the job amount, the service fee and the total before you pay; the provider sees their net amount before submitting their offer.
Can I cancel?
Yes, as long as the agreed date has not passed and the job has not started, whether you are the customer or the provider, with a short reason kept on record. If the provider cancels, you are refunded in full. If you cancel 24 hours or more before the agreed start, the booking is refunded in full, service fee included. Later, you pay the provider a compensation: 30 % of the job amount less than 24 hours before, 50 % less than 2 hours before; the rest is returned to you, with fees pro rata, and the amounts are shown before you confirm. For fourteen days after payment, a job taking place in France can be cancelled with no compensation, as long as it has not started.
What if we disagree?
The Doonza Guarantee applies: the price paid is held by Doonza until it is paid out to the provider. If the provider does not show up, or the work is not as agreed, you open a claim from your booking (“Report a problem”), from the day of the job until forty-eight hours after the end of that day, with at least one photo for non-conforming work, as long as the payout has not been sent. The payout is then frozen, a person at Doonza decides (free redo, partial or full refund, or no action) and gives both parties the reason. A proven no-show is refunded in full, service fee included, and your request is relaunched with priority, with no promise that a replacement will be found. That decision is the platform’s: it does not replace a judge or an independent mediator, and it does not deprive you of any right.